NEED HELP?

The Answers to All Your Questions

Here are the questions that people mostly ask us. We have tried to answer them. if you still have any questions, please write to us here.

We aim to deliver your order placed from today within 7 working days. Working days are Monday to Friday and do not include BANK Holidays.

All Pre Orders placed before the 16th of March will be delivered by the 27th of March .

We take the wellbeing, health and safety of our team of volunteers very seriously. Ideally, we would like our volunteers to manually handle cash as little as possible. For this reason, we encourage all customers to make their purchase online so that cash is not handled. However, we acknowledge that some customers prefer to buy with cash rather than online. For these situations, please can you place the cash into an unused envelope after counting it out for the volunteer. They will handle the envelope wearing gloves for their own safety.

We are currently only offering a non-contact delivery service. The volunteer will call/SMS you beforehand to arrange the delivery time period. When they arrive they will knock on the door, place your tins on the floor, and retreat a minimum of 2 metres. Please collect your tins from this position. The volunteer will not leave any tins unattended unless specifically requested to by you.

No – As you are buying a product and getting something back in return (the finest quality Medjool dates), the only difference is that 100% of profits go towards charitable causes.
Our project relies on an amazing group of volunteers who help deliver the dates, where we have these volunteers the delivery is free, if there are no volunteers in a specific area then we would post these out and delivery charges are applied.
We deliver across the United Kingdom.
List of all stockists is available on [our website's stockists page]. [] indicates hyperlink to the stockists page

The tins weigh 1.4kg and there are 850/900 grams of dates in each tin. The tins include a free children’s activity book and Eid card designed by a Syrian Orphan.

If you want to send tins to multiple addresses, you will need to order separately for each address.

If you have made any errors on your order, or would like to make an amendment, please email queries@sktwelfare.org and we will try and help with your request.