Frequently Asked Questions
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FAQ's
Everything you need to know about ordering, delivery, tins, charity impact, and this year’s campaign.
Orders & Delivery
1. When will my order be delivered?
Orders placed by 28 January 2026 will be delivered by 10 February 2026.
For guaranteed delivery before Ramadan, please place your order by 9 February 2026.
You’ll receive updates by email as your order is processed.
2. Do you deliver across the whole UK?
Yes — we deliver across all UK regions.
Some areas are covered by our volunteer delivery network, while others are served via courier delivery.
Delivery options will appear automatically when you enter your postcode at checkout.
Free delivery is available only where we have volunteer coverage.
3. How much does delivery cost?
Delivery costs depend on:
- Your postcode
- Whether your area is covered by volunteer delivery
- Courier charges where volunteers are not available
Most orders are either free via volunteers or charged a small fixed courier fee.
4. Can I order for someone else?
Yes.
Simply enter the recipient’s name, address, and contact details at checkout.
Date Project tins make meaningful Ramadan and Eid gifts.
5. What if my order hasn’t arrived?
Please check your courier tracking email or SMS from our volunteers.
If you still need help, contact us via the Contact Us page with your order number.
Products & Tins
6. What tins are available in 2026?
Our 2026 collection includes:
- Palestine
- Syria
- Yemen
- Somalia
- Bangladesh
- Kashmir
- Orphans
- Charity
- Premium Ajwa Gift Box
Each tin represents a specific cause.
7. What’s inside each tin?
Each tin contains premium Medjool dates, ethically sourced and freshly packed for Ramadan 2026.
The Ajwa Gift Box contains premium Saudi Ajwa dates.
8. Are the dates vegan, gluten-free, and halal?
Yes. All our dates are:
- Vegan
- Vegetarian
- Gluten-free
- Naturally halal
- Free from additives and preservatives
9. How much does each tin contain?
Each Medjool tin contains approximately 800g of dates, depending on variety.
The Ajwa Gift Box contains 480gof premium Ajwa dates
Payment & Checkout
10. What payment methods do you accept?
We accept:
- Debit & credit cards
- PayPal
- Apple Pay
- Google Pay (where supported)
11. Can I check out as a guest?
Yes — no account is required.
Guest checkout is quick and simple.
12. Do you ship internationally?
Yes — international shipping is available and postal charges apply.
Gifting & Bulk Orders
13. Can I buy tins as corporate or bulk gifts?
Yes.
Schools, businesses, mosques, and community groups regularly place bulk orders.
14. Can I include a gift message?
Yes — you can add a gift message at checkout.
Where supported, it will be included with your delivery.
Charity, Transparency & Impact
15. Where does the money go?
After packaging and delivery costs, 100% of profitsgo to humanitarian projects, including:
- Food packs
- Clean water
- Orphan support
- Emergency medical aid
- Winter relief
- Crisis response
- Community development
Each tin funds its designated cause.
16. Which charity delivers the aid?
The Date Project works with One Nation, a registered UK charity with on-the-ground delivery teams.
17. Is my purchase Zakat-eligible?
No.
Your purchase is not a donation— it is a purchase of dates.
Although 100% of profits go to charity, the transaction itself is not Zakat-eligible.
18. Where are the dates sourced from?
Our Medjool dates are ethically sourced from farms in Jordan.
Each tin includes a QR codeshowing the exact farm locationand origin details.
Ajwa dates are sourced from Saudi Arabia.
19. Are the tins recyclable or reusable?
Yes.
Our tins are fully recyclable and designed to be reused for storage, gifting, or decor.
Take part part in our Giftback Project, where returned or reused tins help support community initiatives and reduce waste.
Volunteering & Support
20. How can I volunteer for the 2026 campaign?
We’d love to have you.
Visit our Volunteerpage and complete the short form.
Volunteers help with:
- Local deliveries
- Tin sorting
- Pickup points
- Community outreach
- Campaign awareness
Other Questions
21. My postcode isn’t recognised — what should I do?
Please double-check the postcode entered.
If the issue continues, contact us via the Contact Us page.
22. I made a mistake in my order — can I change or cancel it?
Please refer to our Cancellation & Returns Policy for full details.
23. Are the designs the same as last year?
No.
Every year features brand-new, exclusive artwork.
The 2026 tins have been completely redesigned.
24. Do tins sell out?
Yes.
tins sell out every year, often before Ramadan.
We recommend ordering as early as possible once pre-orders open.
Ordering gifts to multiple addresses
If you want to send tins to multiple addresses, you will need to order separately for each address.
Why are some areas free delivery and other areas delivery charges are applied?
Our project relies on an amazing group of volunteers who help deliver the dates, where we have these volunteers the delivery is free, if there are no volunteers in a specific area then we would post these out and delivery charges are applied.
Amendments to orders
If you have made any errors on your order, or would like to make an amendment, please email support@thedateproject.org and we will try and help with your request. Please note charges may apply.
Returns Policy
You have the right to cancel at any time from the moment you place your online order, and within 24 hours of placing the order for food items)
You need to notify us by email at refunds@thedateproject.org or by letter of your wish to cancel your order within this time period quoting your order number and the reason for cancelling your order.
On receipt of the order we will refund you minus any postage and packing costs or return charges. Where an item has been refused delivery, charges will apply before the refund is processed.
Please note will only offer a refund or replacement as long as good(s) are sent back in their original condition, are unused and unopened in their original packaging. For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used, opened or had their security seal broken
Refunds will be paid within 30 days of receiving the written notice of cancellation and receipt of returned order. Your statutory rights are not affected.
How do I become a distributor?
If you are a business owner and would like to sell our Products please email support@thedateproject.org
Is my payment secure?
We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed
How much of the money goes to Charity?
All the money goes to charity with 100% of profits going towards the specific causes. For each of the Date tins we are looking at approximately 35% profit going to the specific causes, with the rest of the products 100% of the profit goes towards One Nation to use where best needed.
Where do you dates come from?
Our Dates are ethically sourced from Jordan. The Ajwa dates come from Saudi Arabia
Still Have Questions?
Our team is here for you.
Visit the Contact Us page and we’ll get back to you as soon as we can.
Shop The Date Project 2026 Collection