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Frequently Asked Questions

Here are the questions that people mostly ask us. We have tried to answer them. if you still have any questions, please write to us here.

All pre orders (placed by 22nd February) will be delivered by 3rd March 2024. For any orders placed on or after 22/2/2024, we aim to deliver within 7 working days. Working days are Monday to Friday and do not include BANK Holidays.

We deliver across the United Kingdom. Where we have volunteers, delivery is free, where there are no volunteers we charge for delivery which is done via Royal Mail or DPD and this is based on weight and box size. 

List of all stockists is available on our website’s stockists page.

We take the wellbeing, health and safety of our team of volunteers very seriously. Ideally, we would like our volunteers to manually handle cash as little as possible. For this reason, we encourage all customers to make their purchase online so that cash is not handled. However, we acknowledge that some customers prefer to buy with cash rather than online. For these situations, please can you place the cash into an unused envelope after counting it out for the volunteer. They will handle the envelope wearing gloves for their own safety.

We are currently only offering a non-contact delivery service. The volunteer will call/SMS you beforehand to arrange the delivery time period. When they arrive they will knock on the door, place your tins on the floor, and retreat a minimum of 2 metres. Please collect your tins from this position. The volunteer will not leave any tins unattended unless specifically requested to by you.

The tins weigh 1.4kg and there are 820/830 grams of dates in each tin. The tins include a free children’s activity book. The Ajwa boxes weigh 480-500g

No – As you are buying a product and getting something back in return (the finest quality Medjool dates), the only difference is that 100% of profits go towards charitable causes.

If you want to send tins to multiple addresses, you will need to order separately for each address.

Our project relies on an amazing group of volunteers who help deliver the dates, where we have these volunteers the delivery is free, if there are no volunteers in a specific area then we would post these out and delivery charges are applied.

If you have made any errors on your order, or would like to make an amendment, please email tdp@onenationuk.org and we will try and help with your request. Please note charges may apply. 

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.

 You need to notify us by email at tdp@onenationuk.org or by letter of your wish to cancel your order within this time period quoting your order number and the reason for cancelling your order.

You then have a further 14 days from the date you notify us of your cancellation to return the goods.  We recommend the use of a tracked delivery service. 

On receipt of the order we will refund you minus any postage and packing costs or return charges. Where an item has been refused delivery,  charges will apply before the refund is processed.  

 Please note will only offer a refund or replacement as long as good(s) are sent back in their original condition, are unused and unopened in their original packaging. For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used, opened or had their security seal broken

 

Refunds will be paid within 30 days of receiving the written notice of cancellation and receipt of returned order. Your statutory rights are not affected.

If you are a business owner and would like to sell our Products please email tdp@onenationuk.org

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed

All the money goes to charity with 100% of profits going towards the specific causes. For each of the Date tins we are looking at approximately 35% profit going to the specific causes, with the rest of the products 100% of the profit goes towards One Nation to use where best needed.

Our Dates are ethically sourced from Jordan. The Ajwa dates come from Saudi Arabia

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